Stores and access
Questions about creating stores, Owner-wide capacity, permissions, or owner setup.
Support
Kornero Support
Need help with store setup, product workflows, permissions, reports, or POS-ready configuration? Kornero support can help.
Contact support
Send a support request directly from this page. For product help, you can also email support@getkornero.com.
Current POS support
- Verifone: Verifone-ready configuration/export workflows
- More POS systems: coming soon
If your POS system is not listed, send us the system name so we can review future support.
Stores and plan capacity
The first normal store can start in Free Mode. Kornero’s normal-store plan model is Owner-wide: capacity applies across the Owner’s eligible stores rather than as a separate Apple subscription for each store.
Paid plan availability will be announced when App Store readiness is complete.
What to include when contacting support
- Your name and email
- Business or store name
- POS system name
- Store name and, if relevant, how many stores you operate
- Device type and operating system if you are reporting an app issue
- A clear description of the issue or request
Common topics
POS configuration
Questions about supported POS systems, departments, taxes, and export workflows.
Product setup
Questions about scanning UPCs, product names, prices, Catalog Workshop, or Active Floor.
Daily Report
Questions about report setup, submitted reports, PDFs, history, or review flows.
Response time
We try to respond as soon as possible. Response times may vary while Kornero is preparing for public release.